Undeliverable Items

If no one is home, couriers make every effort to leave the flowers in a cool, safe place, however, sometimes nobody is home, gates are locked, or big scary dogs frighten off our couriers, so if this happens, we will attempt to contact you as soon as possible for further instructions.

If we are unable to contact you or the recipient and there is no safe place to leave the delivery, the delivery driver will leave a message in the mailbox and return the delivery to us to await further instructions.

In order to ensure quick delivery of your gift please provide as much info as may be needed for efficient delivery and double check that the delivery address is correct, as re-delivery will incur a further delivery fee.

In many larger businesses and hospitals it may be their policy for deliveries to be left with reception or at a mailroom to be passed on to the recipient. In these cases the driver will leave as instructed and inline with the destination addresses policies. Due to being beyond our control, we are unable to accept responsibility if the gift was subsequently not passed on to the recipient by reception, the mailroom or a co-worker who accepted it on behalf of the recipient, however, if you are unsure that your gift was received, we would be happy to follow it up with the recipient for you, just get in touch.

Express Deliveries

Express deliveries are deliveries requested to arrive at the destination before noon. There is a $5.00 surcharge for express deliveries.

Express deliveries are available for most suburbs but must be ordered by midnight the night before delivery.

Express deliveries are not available Saturdays, Valentine’s Day, or Mothers Day.


Valentine’s Day Deliveries

Express deliveries are not available on Valentine’s Day.


Mothers Day Deliveries

We offer delivery on Mothers Day Sunday, 9 May 2021.

Express deliveries are not available on Mothers Day.


Re-delivery charges

If no-one is at the destination when our driver arrives, the driver will attempt to leave the delivery in a safe place. They will also leave a message card in the mailbox. Please let us know if you would prefer a redelivery instead of leaving safe. You can provide additional delivery instructions in the ‘special delivery instructions’ field during checkout.

If there is no safe place to leave the order, or if the item is undeliverable due to incorrect address provided, we will attempt to contact you for further instructions. If a redelivery or forwarding address is requested, you will be charged an additional delivery fee equal to the cost of delivery to the suburb provided for redelivery.